We will send you an email/ contact you over phone to confirm your order has been received and whether or not it has been accepted. At any time, you can obtain the status of your order by emailing firstname.lastname@example.org with a request. Be sure to include your order reference number, if you have it. Items ordered will be delivered as soon as possible, product delivery targeted usually within 4- 5 working days of the order being placed. Every effort is made to ensure that delivery is made within the estimated time scales. All goods are subject to availability. In the event that we are unable to supply your goods, we will inform you immediately and advise you of the expected delivery date. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within three working days of the receipt. If no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.